Returns & Exchanges

We want you to be completely satisfied with your Joseph Joseph purchase, which is why we offer a 30-day return policy for items in their original packaging. Please ensure products are unused and in a resaleable condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely pack the products in their original boxes, ensuring all components and manuals are included to prevent damage during transit.

• 3.
  Label and Post

  Print your prepaid shipping label from the portal, attach it to the outside of your parcel, and drop it off at your nearest authorized collection point.

• 4.
  Receive Your Refund

  Once our warehouse team has inspected your return, we will process your refund to your original payment method within 5 to 10 business days.